Information

Our story

CarBrick was founded out of a passion for building sets and cars/motorsports. As enthusiasts, we know how much fun it is to build a model in detail and how important it is for everything to be perfect from start to finish. From choosing your building set to placing the last brick...

We select building sets that we are enthusiastic about ourselves; from amazing supercars to track monsters and true classics. All from manufacturers with fantastic price/quality ratios.

Behind CarBrick is a small team of enthusiasts, with Sven as the founder. We believe it is important that you not only receive a beautiful product but can also count on personal service and honest advice.

If you're unsure about a set or have a question, we'd be happy to help; simply personal, without any hassle.

“You have to be passionate. If you have passion for something, you will create the best.”

Ayrton Senna

SHIPPING & DELIVERY

Quick and careful at your home

We do everything we can to ship your order as quickly as possible and deliver it safely to you.

Order before 3 PM = shipped today

If you order on weekdays before 3 PM, we will ship your order the same day.

Often delivered the next day

In most cases, your order will be delivered the next business day.

Free shipping within the Netherlands

We do not charge shipping costs for shipments within the Netherlands; a small surcharge applies for Belgium and Germany.

Direct from our own stock

All products are shipped from our own stock in Hoogeveen (the Netherlands).

Shipping Days

Monday to Friday

Orders placed during the weekend will be shipped on Monday.

Delivery

We currently only deliver to: the Netherlands, Belgium, and Germany.

Carefully packaged

Your order will be securely and carefully packaged, ensuring the original packaging arrives intact.

Questions about your order?

We are happy to help you further via email, WhatsApp, or phone.

Contact us >

FREQUENTLY ASKED QUESTIONS

We're happy to help you

Below you will find answers to the most frequently asked questions. Is your question not listed? Please feel free to contact us.

General

Product availability can vary greatly. Sign up for email updates or feel free to contact us to discuss the options together.

We are a fully Dutch company with actual stock in the Netherlands. We therefore do not operate according to the dropshipping model. For these reasons, we can provide you with excellent service and fast shipping.

Although we have an extensive selection of the most beautiful cars available, there are always cars that are not in our range. Don't worry. Contact us about the possibilities. We have very good relationships with our suppliers and there is a good chance that we can supply you with the product.

It doesn't happen often, but if it does: don't panic! As soon as you let us know which part you're missing, we'll get straight to work for you.

Thanks to our good cooperation with producers and contacts within the Dutch community, we ensure that you can continue building your car in no time.

Returns

Download the return form from the information page. Include the completed return form with the shipment. You can then send the package to the address stated on the return form for the attention of CarBrick.

Or, if possible, log in to your account and request a return here.

You may return your package for any reason within 14 days of receipt.

You have 14 days after receipt to return your package.

You are liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.

The refund resulting from the return will be proportionately reduced by the diminished value of the products resulting from such handling. Please note that the value will be significantly reduced if you open the packaging and plastic bags inside the packaging, which will result in a much smaller refund if you wish to exercise your right of withdrawal. This also applies if you do not return the product in full but only partially. The amount of this reduction will be determined by CarBrick.

The cost of return shipping is at your own expense. The amount of this fee depends on the carrier you choose.

Payments

CarBrick offers secure payment options using the most common payment methods, including iDEAL, Bancontact, credit card, and various other payment options. Available payment methods will be automatically displayed during checkout.

Yes. You can choose to pay afterwards via Klarna. This way you receive your order first and pay later according to Klarna's terms and conditions.

Once we have received a successful payment, we will immediately start processing your order. If you order on a weekday before 3:00 PM and we have received your payment, your order will be shipped the same day.

First, check your spam or junk email folder. If you still haven't received a confirmation after an hour, please feel free to contact us. We'd be happy to help you investigate.

Please check if the amount has been debited from your account. If not, you can usually place the order again. If the amount has been debited but you haven't received a confirmation, please contact us so we can resolve this quickly.

Register a return

Download the return form from the information page. Include the completed return form with your shipment. You can then send the package to the address stated on the return form, for the attention of CarBrick.

Download return form (PDF)